Thank you — your request has been received

What happens next

• We confirm availability and the total price in writing.
• We identify our role: we act as a travel agent and disclose the principal tour operator and its licence details where tour-operator activity is involved.
• No payment is taken until you accept the written offer.

Your rights and how to complain

Nothing on this page limits your statutory consumer rights. Offers, prices and availability are presented truthfully and without misleading claims. If something goes wrong, write to contact@phyzeria.com or call +380 932 580 8948; we answer complaints within 30 days.

Legal basis: Law of Ukraine “On Electronic Commerce” No. 675-VIII, Article 7; Law of Ukraine “On Protection of Consumer Rights” No. 1023-XII; Law of Ukraine “On Tourism” No. 324/95-VR and Law of Ukraine “On Licensing of Types of Economic Activity” No. 222-VIII; Law of Ukraine “On Advertising” No. 270/96-VR. Personal data is processed under Law of Ukraine “On Protection of Personal Data” No. 2297-VI, Article 6.